Introduction Welcome to The Primuz Club. By accessing or using our website, products, services, or promotional systems, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using the website.
Business Information The Primuz Club is a premium menswear brand operated as a sole proprietorship in India. Registered Office Address Door No: 4/707, 708 Blockmaram Puthenkulam P.O Kollam, Kerala – 691302 India Contact Information Email: theprimuzclub@gmail.com Phone/WhatsApp: +91 7907068155 Support Hours Monday – Saturday 10:00 AM – 5:00 PM IST
Brand Identity The name “Primuz” is inspired by the Latin word Primus, meaning first. The Primuz Club was created for individuals who value identity, discipline, confidence, and intentional living. The brand focuses on timeless minimal aesthetics, premium craftsmanship, and building a strong community through meaningful design rather than fast-changing fashion trends.
Eligibility to Use By using this website, you confirm that: • You are legally capable of entering binding agreements under applicable Indian laws. • The information provided by you is accurate and complete. • You will not use the website for fraudulent, unlawful, or abusive purposes.
Products & Availability All products displayed on the website are subject to availability. The Primuz Club reserves the right to: • modify • discontinue • limit • update • or replace any product, collection, packaging, pricing structure, offer, or service at any time without prior notice. Due to lighting conditions, photography, and screen calibration, actual product colors may slightly vary from online visuals. Certain collections may be released in limited quantities and may not be restocked once sold out.
Pricing & Payments • All prices are displayed in Indian Rupees (INR). • Applicable taxes are charged as per Indian regulations. • The Primuz Club currently operates on a prepaid-only model. • Orders are confirmed only after successful payment authorization. The Primuz Club reserves the right to cancel, reject, or hold any order suspected of: • fraudulent activity, • misuse of promotional systems, • suspicious payment behaviour, • unauthorized transactions, • or operational abuse. Orders flagged by automated or manual fraud screening systems may be delayed, cancelled, or held for verification.
Order Cancellation Policy Customers may request cancellation only before the order has been dispatched. Once an order has been shipped, cancellation requests will not be accepted. Approved refunds for cancelled orders may take several business days depending on banking and payment gateway timelines.
Student Pricing & Promotional Offers The Primuz Club may offer: • student-exclusive pricing, • referral benefits, • promotional campaigns, • limited-period offers, • or special access programs. Such offers: • are temporary promotional privileges, • may be modified or withdrawn at any time, • and remain subject to verification. The Primuz Club reserves the right to suspend or revoke access to promotional pricing in cases involving: • misuse of referral systems, • fake accounts, • unauthorized code sharing, • manipulation of campaigns, • or fraudulent activity.
Agent & Referral Network Policy The Primuz Club may operate through independent student promoters, referral partners, or brand agents. All commissions, incentives, and promotional rewards: • are subject to verification, • depend on successful order delivery, • and are processed only after completion of the applicable verification/non-return period. The Primuz Club reserves the right to suspend, reject, or terminate any referral or promotional participation in cases involving: • fake orders, • self-order manipulation, • misleading promotions, • spam activity, • fake urgency claims, • unauthorized discount promises, • abusive conduct, • or brand misuse. Participation in referral or promotional programs does not create any employment, partnership, franchise, or ownership relationship with The Primuz Club.
Shipping Policy Orders are generally dispatched within 2–5 business days after successful payment confirmation. Estimated Delivery Timelines • Kerala: 2–5 business days • Rest of India: 4–8 business days Delivery timelines are estimates and may vary due to: • courier delays, • weather conditions, • public holidays, • transportation disruptions, • operational limitations, • or unforeseen circumstances beyond our control. The Primuz Club currently ships only within India using third-party logistics providers including Shiprocket and associated courier partners.
Failed Delivery Policy The Primuz Club shall not be held responsible for delivery failures caused by: • incorrect customer information, • incomplete addresses, • unreachable contact numbers, • repeated delivery refusal, • or customer unavailability. Additional shipping charges may apply for re-attempted deliveries or reshipment requests.
Exchanges, Returns & Refunds Size Exchange • A one-time size exchange may be allowed subject to stock availability. • Exchange requests must be raised within 3 days of delivery. • Customers are advised to carefully review the size chart before placing an order. Eligible Cases for Replacement or Exchange Replacement or exchange requests may be approved only in cases of: • wrong product received, • damaged product, • manufacturing defect, • or verified size-related issues. Non-Eligible Cases Returns, refunds, or exchanges will not be accepted for: • change of mind, • personal dislike, • minor color variation, • delayed delivery caused by courier services, • products showing signs of usage, • washed items, • removed tags, • damaged packaging, • perfume or odor contamination after delivery, • or physical damage caused after receipt. Shipping Charges • Customers are responsible for shipping charges related to size exchanges. • The Primuz Club will bear shipping costs only in verified cases involving: • wrong product, • damaged item, • or manufacturing defect. Refunds, where applicable, are processed solely at the discretion of The Primuz Club after inspection and verification.
Mandatory Unboxing Proof To report damaged, incorrect, or missing items, customers must provide a clear uninterrupted unboxing video. The video must: • begin before opening the package • clearly display the shipping label, • and visibly show the unpacking process. Claims submitted without sufficient proof may not be eligible for approval.
Care Instructions Disclaimer To maintain product quality, customers are advised to: • wash garments inside out, • avoid harsh detergents, • avoid direct ironing on prints, • and dry garments in shade. Improper washing or handling may affect fabric quality, print longevity, or garment appearance. The Primuz Club shall not be responsible for damage caused by improper usage, washing, ironing, or storage practices.
Intellectual Property Rights All content on this website, including but not limited to: • logos, • graphics, • product designs, • packaging concepts, • campaign visuals, • website layout, • text, • design language, • social media content, • branding elements, • and digital assets are the intellectual property of The Primuz Club unless otherwise stated. Unauthorized reproduction, resale, copying, imitation, or commercial usage without written permission is strictly prohibited.
User Conduct Users agree not to: • misuse the website, • interfere with platform security, • attempt fraudulent transactions, • impersonate others, • spread harmful software, • exploit promotional systems, • or engage in activities that may harm the reputation or operations of The Primuz Club. The Primuz Club reserves the right to restrict or terminate access to users violating these conditions.
Account Suspension & Access Restriction The Primuz Club reserves the right to suspend, restrict, or terminate access to: • customer accounts, • referral systems, • promotional privileges, • or website services without prior notice in cases involving: • policy violations, • fraudulent behaviour, • abusive conduct, • or misuse of systems.
Third-Party Services The website may utilize third-party platforms and services including: • payment gateways, • logistics providers, • analytics services, • marketing tools, • and communication platforms. The Primuz Club shall not be held directly responsible for service interruptions or failures caused by such third-party providers.
Limitation of Liability To the maximum extent permitted under applicable law, The Primuz Club shall not be liable for: • indirect losses, • incidental damages, • courier-related delays, • third-party service failures, • payment gateway disruptions, • data loss, • or losses resulting from misuse of products or services. The total liability of The Primuz Club, if any, shall not exceed the amount paid for the relevant order.
Force Majeure The Primuz Club shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to: • natural disasters, • floods, • strikes, • pandemics, • internet failures, • transportation disruptions, • government restrictions, • political unrest, • or operational interruptions.
Privacy By using this website, you consent to the collection and use of information as described in the Privacy Policy.
Modifications to Terms The Primuz Club reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.
Governing Law & Jurisdiction These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with these terms shall fall under the jurisdiction of the courts located in Kollam, Kerala.
Contact Us For questions regarding these Terms & Conditions, customers may contact: The Primuz Club Email: theprimuzclub@gmail.com Phone/WhatsApp: +91 7907068155 Support Hours: Monday – Saturday | 10:00 AM – 5:00 PM IST
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