Shipping policy
This Shipping Policy applies to all orders placed with The Primuz Club. By placing an order, customers agree to the shipping conditions and timelines mentioned below.
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Order Processing
• Orders are generally processed within 2–5 business days after successful payment confirmation.
• Orders are confirmed only after successful payment authorization.
• Processing times may vary during high-demand periods, launches, or promotional campaigns.
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Delivery Timeline
Estimated delivery timelines are:
• Kerala: 2–5 business days
• Rest of India: 4–8 business days
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Delivery Delays
Delivery timelines are estimates and may vary due to:
• Courier delays
• Weather conditions
• Public holidays
• Transportation disruptions
• Operational limitations
• Unforeseen circumstances beyond our control
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Shipping Coverage
The Primuz Club currently ships only within India using third-party logistics providers including Shiprocket and associated courier partners.
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Failed Delivery Policy
The Primuz Club shall not be held responsible for delivery failures caused by: • Incorrect customer information
• Incomplete addresses
• Unreachable contact numbers
• Repeated delivery refusal
• Customer unavailability
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Reshipment Charges
Additional shipping charges may apply for re-attempted deliveries or reshipment requests caused by customer-side issues.
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Contact Information
The Primuz Club
Email:theprimuzclub@gmail.com
Phone/WhatsApp: +91 7907068155
Support Hours: Monday – Saturday | 10:00 AM – 5:00 PM IST